Ben Austin 
In today’s digital-first world, businesses of all sizes rely heavily on technology to operate efficiently, stay competitive, and protect sensitive data. However, managing IT infrastructure can be complex and time-consuming, especially for small and medium-sized businesses that may not have the in-house expertise or resources. That’s where Managed IT Services come in.
A Managed IT Services package is a comprehensive solution where an external provider, known as a Managed Service Provider (MSP), takes over the responsibility of maintaining, monitoring, and optimizing a company’s IT environment. But what exactly does a typical managed IT services package include? Let’s break it down.
1. 24/7 Monitoring and Support
One of the most critical components of any managed IT services package is round-the-clock monitoring and support. MSPs continuously monitor your systems, servers, and networks for irregularities, performance issues, or signs of failure. This proactive approach helps identify problems before they cause downtime, ensuring business continuity.
Support often comes in tiers: remote support for troubleshooting and on-site support for more complex hardware issues. Many providers also offer help desk services where employees can submit tickets or call in with technical issues.
2. Cybersecurity and Threat Management
Cybersecurity is no longer optional; it’s essential. Managed IT services packages typically include comprehensive cybersecurity solutions, such as:
- Firewall and antivirus management
- Email security and spam filtering
- Endpoint protection
- Patch management
- Intrusion detection and prevention systems (IDPS)
Advanced packages may also include Security Information and Event Management (SIEM), real-time threat detection, and incident response plans. This level of protection is vital as cyber threats become more sophisticated.
3. Data Backup and Disaster Recovery
Data is one of a company’s most valuable assets. Managed IT providers ensure your data is regularly backed up and can be quickly restored in the event of data loss, whether due to accidental deletion, hardware failure, or a ransomware attack.
Disaster recovery planning is often part of the package, helping your business stay resilient even in the face of major disruptions. This includes having redundant systems, clearly defined recovery time objectives (RTOs), and secure off-site or cloud-based backups.
4. Cloud Services and Management
Many businesses are migrating to the cloud, but managing cloud infrastructure can be just as complex as traditional IT. Managed IT services often include cloud consulting and management. This could involve:
- Hosting applications on platforms like Microsoft Azure or Amazon Web Services (AWS)
- Managing email via Microsoft 365 or Google Workspace
- Providing virtual desktops and cloud storage solutions
The MSP ensures the cloud environment is secure, scalable, and aligned with your business needs.
5. Network Infrastructure Management
Your IT network—the backbone of your digital operations—must be stable, secure, and fast. Managed IT services typically include full network management, such as:
- Router, switch, and wireless access point configuration
- Network performance monitoring
- VPN and remote access management
- Traffic shaping and bandwidth optimization
This service ensures employees can collaborate, access systems remotely, and connect to resources without interruption.
6. IT Consulting and Strategy Planning
Beyond day-to-day support, a managed IT package often includes strategic planning. MSPs act as virtual Chief Information Officers (vCIOs), helping businesses align their technology with long-term goals. They can provide:
- Technology roadmap planning
- Hardware and software procurement guidance
- Compliance and regulatory support (e.g., HIPAA, GDPR)
- IT budget forecasting
This forward-thinking approach allows companies to plan smarter investments in technology, avoid unnecessary costs, and future-proof their operations.
7. User Training and Awareness
Human error remains one of the leading causes of cybersecurity incidents. Some managed IT packages include training programs for employees on best practices, especially around phishing, password security, and data handling. These training sessions may be conducted live or delivered through interactive online modules.
If you’re a business in Oklahoma looking to simplify your IT operations while enhancing security, Combined Technology offers tailored Managed IT Services and Cybersecurity Solutions to support your organization’s success.
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